BPO利用Verint Call Risk Scoring Bot打击自助服务欺诈
Verint AI-Powered Bot Blocks $6 Million in Self-Service Fraud Attempts in One Month
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Verint® (NASDAQ: VRNT)，客户体验自动化公司™，今日宣布，一家业务流程外包公司（BPO）报告称，通过使用Verint Call Risk Scoring Bot，在2024年7月期间阻止了600万美元的自助服务欺诈企图，取得了突破性的AI业务成果。.
The BPO is offering citizens a self-service tool to collect state unemployment insurance payments. As sophisticated fraudsters aggressively target such programs, the BPO chose the Verint Open Platform to deliver fraud protection for its self-service offering. Today, the Verint Call Risk Scoring Bot proactively analyzes customer behavior data and detects fraudulent patterns.
“The Verint Call Risk Scoring Bot actively detects and mitigates fraud before it occurs, delivering strong and tangible AI business outcomes. The bot now enables the BPO to protect unemployment insurance payments for millions of consumers while safeguarding tens of millions of taxpayer dollars,” says Verint’s David Singer, global vice president, Go-to-Market.
Visit Verint Call Risk Scoring Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
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