Shoe Carnival Revolutionizes Customer Experience

Hear how Shoe Carnival, a billion-dollar omnichannel shoe retailer selling its merchandise through its website, as well as through its network of retail stores in 35 states, used Verint Digital Feedback and Verint Digital Behavior Analytics to revolutionize its customer experience (CX) program. With the Verint Experience Management solutions, the company began tracking and managing CX within its e-commerce business and expanded to its retail stores and contact centers from there.

Today, Shoe Carnival has a fully connected platform enabling it to listen, analyze and act on customer interactions and experiences across channels. Instant feedback alerts and a clear and objective view of customer data has led to improved response times and more informed operational- and strategic-level decisions enterprise-wide.