Verint Platform Helps PREMIER Bankcard Improve Performance and CX

PREMIER Bankcard is a trusted partner to millions of customers, offering credit cards to people building credit for the first time or that need an opportunity to rebuild credit. Angie McConnell, Director of Quality Assurance at PREMIER Bankcard, shares how the company leverages Verint Open Platform, including best-of-breed Verint Knowledge Management, Verint Workforce Management, Verint Quality Management, and Verint Speech Analytics, to increase CX automation and customer engagement.

With the Verint solutions, PREMIER Bankcard’s quality assurance team can monitor 75% more calls. Further, with Verint Speech Analytics’ powerful transcription accuracy, the company gains actionable insights to improve associate performance, elevate CX, and save thousands, if not millions, of dollars.