弥合互动能力差距，打造一支统一的团队

Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Chat in a single-pane agent experience to help deliver omnichannel customer experiences. Intelligent automation can be deployed across every channel to handle common customer inquiries and reduce your support costs.

Verint Knowledge Management provides businesses with consistent information, that makes any employee the right employee, regardless of where they sit. Knowledge Management means expertise is no longer kept siloed away, and empowers the quality of employee performance, behavioral compliance, and the customer experience across all communication channels.

每一次客户互动都直接反映了您的组织和品牌。因此，确保每一次互动都具有最高的质量和一致性，是成功的关键。.

Verint Quality Monitoring Software and Compliance Solutions measure employee performance, behavioral compliance, and the customer experience across all communication channels – voice and digital – and drives automated coaching and actionable insights to improve employee engagement and the overall business. A One Workforce approach makes it easier to design a Total Quality and Compliance program across all work performed by human and bots.

Your employees demand flexibility to balance their work responsibilities, busy lives, and family lives. Verint Forecasting and Scheduling enables the ability to forecast demand across channels and build comprehensive capacity and hiring plans. A One Workforce approach allows scheduling of all the resources – humans and bots – across all channels where needed, regardless of location, function, or channel.

如果您能够预测哪些候选人会成功并快速入职，会怎么样？Verint Intelligent Interviewing 通过自动化候选人筛选来加速招聘过程。然而，一体化劳动力方法不仅仅是传统劳动力管理中在正确的时间和地点拥有合适的人员的目标。它使您能够在正确的时间和地点拥有具备正确特征的合适人员。.

Verint Da Vinci AI 和分析 激活洞察力并在您的业务中自动化体验。Verint Da Vinci 将 AI 提升到 Verint 平台中的洞察力和行动。.

By connecting as One Workforce, businesses make their analytical tools more capable of identifying opportunities to drive process efficiencies and elevate the customer experience. A One Workforce approach makes data visible across the enterprise to analyze customer journeys and take corrective action where needed.