Verint Enterprise Customer Experience
Unify all consumer and contact center data from every customer and employee touchpoint to develop enterprise-wide insights.
Verint客户的AI业务成果
$37M Increase in Revenue
A retailer improved conversions and revenue by analyzing unstructured customer feedback.
All Your CX Data in One Place
Verint Engagement Data Hub brings together all customer data, in all formats, from every touchpoint across the organization.
Understand Your Customers and Employees
Use AI to elevate the experiences your business delivers by analyzing – and uncovering – deeper insights for better strategic decision making.
Automate the Right Actions in Real-Time
Harness enterprise-wide insights for real-time actions that build customer loyalty and satisfaction through exceptional experiences.
Meet Customer Feedback with Real-Time Actions
Verint 互动数据中心
Unify behavioral data from your contact center, branches and digital communication channels to build deeper insights all in one place.
Unified survey and contact center data will transform your enterprise into a data-driven organization and take in-the-moment action that elevates CX.
Automated Actions
Connect your listening posts across the customer journey and trigger actions based on customer feedback, conversations and sentiment.
The proactive approach enables you to detect and resolve struggles in real-time, improving NPS and increasing revenue.
Advanced Data Visualizations
Verint Enterprise Customer Experience aggregates text, speech and survey data, along with inferred data, into a single view.
This creates intuitive data visualizations, giving CX executives access to the insights vital for strategic decision making.
Manage Your CX Like NASA
Results:
- Enables gathering, analyzing and action on feedback at scale
- Informs website and navigation changes for improved CX
- Provides qualitative feedback to guide improved content creation
Listen, Analyze and Act with Verint Voice of the Customer
Better In-Person CX. Better ROI.
Collect, integrate, analyze and act on customer data to improve their physical customer experience, drive revenue and increase loyalty.
Deliver Exceptional In-Person CX
Use insights from VOC data to improve in-person CX, as well as create better connected journeys as part of an omnichannel strategy.
Make the Right Decisions at the Right Locations
Feed real-time, store-specific feedback into day-to-day operations and tap into easy to access analytics and data visualizations to drive improvements across locations.
Supercharge Enterprise-Wide Performance
Use predictive modeling 至 isolate single customer interactions and support strategic decisions across store, operation and CRM teams to elevate CX.
Verint被认可为客户之声领导者
CX Automation with Verint Open Platform
客户之声洞察
Contact us about Verint Enterprise Customer Experience today!
谢谢
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