We Are the CX Automation Company
Unlock the Potential of Verint Open Platform Across Every Area of Your Business.
Delivering AI Business Outcomes, Now
Our platform is differentiated by its open, modular approach.
This means your organization can keep its existing CX investments. There’s no need to “rip and replace” your telephony and CX infrastructure and disrupt your business for months on end. You can add Verint’s AI-powered applications and bots at your own pace to realize AI business outcomes at every step in your journey.
With this approach, you can see ROI quickly, minimize disruption, and address your most pressing business priorities first. It’s that simple.
A Passion for Innovation
Verint is a community of employees, partners, and customers working together to deliver AI business outcomes, now.
We’re also innovators, backed by decades of domain expertise, customer adoption, and value services. Our workforce is highly engaged and an integral part of our results-oriented culture.
We want customers for life, and to build those relationships, we understand that we need to deliver tangible business results, time after time. That’s why we work relentlessly to make our customers successful.
Empower Your Organization
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A Bot for Every Workflow
Each of our bots automates a single human function to augment agents, managers, and other roles across the organization.
Created in Verint Da Vinci using a variety of AI models, our bots are trained in our data hub and then embedded in business workflows, putting AI at the fingertips of the customer engagement workforce.
Over time, the bots become more accurate and effective using machine learning and customer engagement-specific data in the hub.
Apply AI Innovations at Your Own Pace
With our flexible, modular, and open approach to CX automation, Verint helps more than 80% of the Fortune 100 run, change, and adapt their operational workflows without the disruption of all-or-nothing “rip and replace” solutions—so they can apply CX automation where they need it most and realize significant ROI in weeks, not years.
Become a Data-Driven Operation
Every time a customer interacts with your brand, that interaction generates data about the interaction itself, the experience you delivered, and your workforce. This behavioral data is locked up in many silos, where it’s hard to access or use for deriving critical business insights.
Verint Open Platform connects data silos into a unified data hub that can be easily accessed. You can leverage it to empower agents, managers, and executives with insights.
With Verint solutions for CX automation, you can turn your contact center into a highly efficient, data-driven operation.
A Bot for Every Workflow
Each of our bots automates a single human function to augment agents, managers, and other roles across the organization.
Created in Verint Da Vinci using a variety of AI models, our bots are trained in our data hub and then embedded in business workflows, putting AI at the fingertips of the customer engagement workforce.
Over time, the bots become more accurate and effective using machine learning and customer engagement-specific data in the hub.
Apply AI Innovations at Your Own Pace
With our flexible, modular, and open approach to CX automation, Verint helps more than 80% of the Fortune 100 run, change, and adapt their operational workflows without the disruption of all-or-nothing “rip and replace” solutions—so they can apply CX automation where they need it most and realize significant ROI in weeks, not years.
Become a Data-Driven Operation
Every time a customer interacts with your brand, that interaction generates data about the interaction itself, the experience you delivered, and your workforce. This behavioral data is locked up in many silos, where it’s hard to access or use for deriving critical business insights.
Verint Open Platform connects data silos into a unified data hub that can be easily accessed. You can leverage it to empower agents, managers, and executives with insights.
With Verint solutions for CX automation, you can turn your contact center into a highly efficient, data-driven operation.
Customers
Verint partners with thousands of iconic brands to help them engage customers more effectively and create differentiated experiences.
Awards and Accolades
Recognized in the KMWorld Trend-Setting Products of 2020
4.6 Stars from Gartner Peer Insights for Verint Workforce Optimization
Top customer satisfaction scores from DMG Consulting’s 2020 Interaction Analytics Report
Start Your Customer Engagement Transformation Today!
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