Workforce Optimization (WFO) in Contact Centers
Make better decisions, increase productivity and improve customer experience via recording, coaching and performance solutions. Empower your workforce to deliver an exceptional customer experience while also reducing costs.


What is workforce optimization?

What are the benefits of workforce optimization?

How do I balance employee flexibility with staffing needs and costs?

How do I reduce effort, improve processes and empower my workforce?

What type of analytics are required to improve customer engagement?

What’s next for WFO?

Awards and Accolades
Verint Wins 2019 CUSTOMER Workforce Optimization Innovation Award
Verint Named Winner in TMCnet CUSTOMER Magazine 2019 Contact Center Technology Award
Verint Wins the Silver Stevie Award for Best Customer Engagement