Digital Channels

Customer preferences are shifting. They still want to talk with you. Just in a different way. Through private messaging, live chat, brand communities, or other channels, Verint ensures great experiences across all your customer conversations.

man holding phone outside

Deliver AI Outcomes with Verint Channel Automation

Unify customer interactions across telephony and digital channels in a single agent workspace and use intelligent automation to deliver AI outcomes for better flexibility, agility, and agent capacity.

Verint Messaging

Verint Messaging enables organizations to power great customer experiences on WhatsApp, Facebook Messenger, Twitter DM and other digital channels through personalized conversations, smart automation, and actionable insights.

With Verint Messaging you can:

Power consistent experiences across different messaging channels, in multiple languages, with full conversational context to help you prioritize, engage and resolve customer service queries.
Scale your customer conversations over private messaging channels with chatbots that are built to make the phrase “Sorry, I don’t understand” a thing of the past.
Keep your business aligned with your customer conversations through a customizable, open, and flexible analytics platform to measure your success.

Verint Community

Verint Community empowers customers, partners, and employees with a flexible, customizable community and self-service tools that can drive real business value – better engagement, lower support costs, and increased revenue.

Let us help your organization to:

Decrease support call volume by providing users the opportunity to self-serve, support one another, and share useful information.
Generate new ideas by engaging with a community of your most passionate customers.
Build a community that delivers the best value to your customers by using a range of intuitive APIs, widgets, and developer tools.

Download the Digital Engagement Channel Playbook

Read the Digital Engagement Channel Playbook for a detailed overview of the most popular digital channels, real-world case studies, and advice on how to power seamless customer experiences.

Download the Playbook

Verint Chat

Verint Chat empowers you to connect directly with customers and provide fast, scalable, and personalized experiences. With intelligent routing and vast integration capabilities, you can capitalize on every customer conversation.

Verint Chat allows you to:

Deliver customer service ROI with better agent efficiency by enabling agents to handle multiple sessions simultaneously.
Verint Chat works seamlessly with Verint Intelligent Virtual Assistant to enable self-service and route customer inquiries to the right support agents.
Live chat allows you to engage customers that show high intent. Proactively engage customers based on their activity, such as scroll depth or time on page.

coworkers talking to each other in the office

Verint Email

Customers expect to contact your organization via email and receive answers to their questions quickly, reliably, and consistently.

Verint Email helps organizations to:

Meet the demand for smart, efficient email management.
Automating the process of capturing, documenting, interpreting, routing, and prescribing answers to customer emails.
Enable agents to respond faster and more consistently, with less training.

Recommended resources

The 2023 Verint Experience Index: Retail

This report details the growth in customer touchpoints across a purchase—and the steps needed to build a CX strategy to optimize every customer interaction.

Research Report

Digital Engagement Channel Playbook.

The Digital Engagement Channel Playbook

In this playbook, we provide you with a detailed overview of the engagement channels available to your company along with real-world case studies and advice on how to power seamless engagement across channels.

Ebook

Volaris – Transforming Digital Customer Experience Through Messaging and Automation

Learn how Volaris Airlines transformed the digital customer experience through private messaging channels and automation.

Case Study

Sage – Building a Global Community to Drive Customer Engagement

Learn how Sage uses Verint Community to provide a consistent customer experience.

Case Study

FAQs on Customer Digital Engagement Channels

Omnichannel customer engagement is the practice of using multiple channels to reach and engage customers. This might include channels like email, social media, phone, or web. The goal is to provide a seamless experience for customers no matter how they choose to engage with you.

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